Return Policy

Return Requirements

• In original condition (unwashed/unworn)
• With original packaging and tags
• Purchased within last 30 days
• International orders are not eligible for returns/exchanges

 

Steps to return/exchange:

1. Email your order number and quick reason for the return.
2. Please state which of the following options you would prefer

• Replace with another of the same item
• Exchange for a different item
• Receive a store credit for the full purchase price
• Receive a refund to your original payment method, minus a $4 handling fee

You will be emailed a prepaid return label. Print the prepaid return shipping label, repack items into a box or mailer, and drop off at local post office. Please do this quickly as your refund or exchange will not be processed until your return items have been mailed.

 

Please note that our policies are subject to change. Refer to this page to read our current policy.

 

Manufacturing Defects

We are 100% confident that are products are wonderful and pride ourselves for having an amazing quality control team working hard to ensure the highest quality possible. However, there are some rare cases where a faulty item slips through.

We will allow returns on any items that have manufacturing defects for 30 days from the date of purchase.

What’s not covered under warranty (non-returnable, no exceptions)

• Normal wear and tear (wear holes, pilling, snags on fabric)
• Items that have been modified or personalized
• Accidental damage (washing machine, torn, melted, ate by dog etc.)
• Shrinkage 
• Stains from washing or using
• International orders, sale items, and in-person sales

Covered under warranty (returnable AFTER wash/use, within 45 days)

• Sewn seams and stitching
• Buttons
• Button holes

To contact us about warranty questions or to make a claim, please email us at returns@babykingdom.com